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Privacy Policy

Last Updated: 29 April 2025

This Privacy Policy sets forth the manner in which East Gate Agency (“East Gate,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards the personal information of individuals (“you” or “your”) who access or use our website, located at www.eastgateagency.com and www.eastgateagency.ae (“Website”). We are committed to ensuring that your privacy is protected and that the processing of your personal data complies with the requirements set out in the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”) and applicable national data protection laws.

1. Data Controller

East Gate Agency acts as the data controller within the meaning of the GDPR. If you have any questions about this Privacy Policy or the processing of your personal data, you may contact us at:

Email: contact@eastgateagency.com
Website: www.eastgateagency.com

2. Categories of Personal Data Collected

We collect and process the following categories of personal data:

(a) Information you provide directly: This includes information submitted via contact forms, email inquiries, newsletter subscriptions, or any other direct communication, such as your name, email address, telephone number, and the content of your message.

(b) Information collected automatically: When you access our Website, we may collect information about your device and usage, including but not limited to your IP address, browser type and version, operating system, referring URLs, pages visited, duration of visit, and interactions on the site. This data is collected through cookies and similar technologies.

3. Legal Basis for Processing

We process personal data based on the following legal grounds, as defined under Article 6 of the GDPR:

  • Consent: Where you have provided consent, such as subscribing to newsletters or accepting non-essential cookies.

  • Performance of a contract: Where processing is necessary to respond to your inquiries or to provide services you have requested.

  • Legitimate interests: To monitor and improve the functionality of our Website, to secure our systems, and to understand user behavior.

  • Compliance with legal obligations: To the extent necessary to comply with legal or regulatory requirements.

4. Purpose of Processing

Your personal data may be processed for the following purposes:

  • Responding to your inquiries and providing client services.

  • Facilitating communication with prospective investors or property seekers.

  • Monitoring and enhancing the performance and usability of our Website.

  • Conducting analytical and statistical research to improve our offerings.

  • Ensuring compliance with legal and regulatory obligations.

  • Protecting against fraud, abuse, and security threats.

5. Information Sharing

East Gate does not sell or lease your personal data to third parties. However, we may disclose your personal data to the following categories of recipients:

  • Service providers and processors: Third-party vendors providing website hosting, IT support, analytics services (e.g., Google Analytics), or customer relationship management platforms. All such entities are contractually obligated to process data in compliance with GDPR and solely on our behalf.

  • Legal and regulatory authorities: Where disclosure is required by law, court order, or other legal process, or for the purpose of preventing or investigating fraud or other criminal activity.

  • Prospective business transferees: In the context of a merger, acquisition, or other business reorganization, provided that the recipient agrees to use the personal data in a manner consistent with this Privacy Policy.

6. Retention of Personal Data

East Gate retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, including satisfying legal, accounting, or reporting requirements. The specific retention period depends on the nature of the data and the context in which it was collected. For example:

  • Contact form submissions and inquiry data may be retained for up to 24 months.

  • Analytics and cookie data are retained in accordance with our Cookie Policy and relevant third-party provider policies.

  • If you have consented to receive communications from us, we will retain your contact details until you withdraw your consent.

Once the applicable retention period has expired, your data will be securely deleted or anonymized.

7. International Data Transfers

If your personal data is transferred outside the European Economic Area (EEA), such transfers will only occur where adequate safeguards are in place, such as the European Commission’s Standard Contractual Clauses or where the recipient is located in a jurisdiction recognized as providing an adequate level of data protection.

8. Data Subject Rights

Under the GDPR, you have the following rights in relation to your personal data:

  • The right to access and obtain a copy of your personal data.

  • The right to rectification of inaccurate or incomplete data.

  • The right to erasure of your data where legally permissible (“right to be forgotten”).

  • The right to restrict or object to the processing of your personal data.

  • The right to data portability.

  • The right to withdraw consent at any time (where processing is based on consent).

  • The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the contact information provided above.

9. Security of Data

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, secure server infrastructure, access controls, and regular system monitoring. While we take reasonable steps to protect your data, no system is completely secure and we cannot guarantee absolute security.

10. Cookies and Similar Technologies

We use cookies to enhance the user experience, gather analytical data, and support essential website functions. For detailed information about the cookies we use and your choices, please refer to our Cookie Policy.

11. Third-Party Links

Our Website may contain links to third-party websites. We do not control and are not responsible for the content or privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal data.

12. Amendments to This Policy

East Gate reserves the right to modify or update this Privacy Policy at any time to reflect changes in legal, technical, or business developments. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed.

13. Contact Us

If you have questions or concerns about this Privacy Policy, your rights under GDPR, or our data handling practices, you may contact us at:

East Gate Agency
Email: contact@eastgateagency.com
Website: www.eastgateagency.com

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